Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Dimitry on July 14, 2016, 12:24:03 PM

Title: How to get max and min advisor logged in from stat server
Post by: Dimitry on July 14, 2016, 12:24:03 PM

Hi All,

Could you please let me know how I can get the max and min advisors logged in for voice channel a particular interval (15 min) from stat server?

What custom stat should I create to display this in CCPulse?

Thanks
Senthil

Title: Re: How to get max and min advisor logged in from stat server
Post by: Tambo on July 14, 2016, 01:03:03 PM

do you have historical reporting set up for ccpulse ??  some do some don't

Title: Re: How to get max and min advisor logged in from stat server
Post by: Dimitry on July 14, 2016, 01:13:38 PM

Hi Tambo,

There is no historical reporting in CCpulse.

I would need the custom stats to be defined in the stat server.  Then I could use the SDK to get the information for a 15 minute interval period.

what customer stat should I define to get this ?

Thanks
Senthil

Title: Re: How to get max and min advisor logged in from stat server
Post by: Tambo on July 14, 2016, 02:44:52 PM

ok then so you would need to pull this info from GIM (Info Mart the historical reporting DB)  not stats server as it's not historical