Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: prb75 on July 15, 2016, 11:11:43 AM

Title: Platform SDK to see if SIP Server status is up
Post by: prb75 on July 15, 2016, 11:11:43 AM

Does anyone know of a way to check if the status of both primary and back sip server are up using the platform SDK?  There are some down scenarios we are trying to support that require know if SIP is up before performing a task.

Cheers

Title: Re: Platform SDK to see if SIP Server status is up
Post by: Kubig on July 15, 2016, 11:14:47 AM

Why not use the management layer for these purposes? Never see any advantages of having this.

Title: Re: Platform SDK to see if SIP Server status is up
Post by: genesysguru on July 15, 2016, 11:17:12 AM

You can use the SCS requests to determine the status of components and whether they are running and in which mode etc. (check documentation). However just because a component is up an running it does not guarantee that it is not hung etc. The solution depends on what you are trying to achieve but SIP trunk acxtive OOS detection via SIP OPTIONS is a safer way to proceed IMHO.

Regards