Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gautham on July 15, 2016, 12:37:04 PM

Title: SMS for no answer calls
Post by: Gautham on July 15, 2016, 12:37:04 PM

Hi Friends,

We are using predective dialing mode. For no answer calls i need to send sms. how will i achieve this. Which campaign mode will help me?

Thanks,
Gowtham

Title: Re: SMS for no answer calls
Post by: cavagnaro on July 15, 2016, 12:48:37 PM

That is some Business processes within IXN with Proactive mode.
Idea is to create a call flow which keeps reading the calling list and then sends the call to the IXN robot.


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Title: Re: SMS for no answer calls
Post by: cavagnaro on July 15, 2016, 12:48:47 PM

Push preview is the mode

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Title: Re: SMS for no answer calls
Post by: n3vek7 on July 18, 2016, 12:16:35 PM

For the no answer calls from list 1 you'll have a dialing filter ABC, apply a treatment on the no answer.
Create a pushpreview campaign with a dialing filter XYZ (catch the treatment you applied just before) on that same list.
Load a IXN Q on the PushPreview Campaign (as cavagnaro said, you need IXN Server and SMS Server to achieve this)
On the IXN Q, Load a strategy to create a SMS from the push preview ixn.

You may want to look at this KB from Genesys ;
https://genesyspartner.force.com/customercare/pkb_Home?id=kA0U00000000f2AKAQ&l=en_US&fs=Search&pn=1
(the attachment is missing, but I've already advised them via the "feedback" button.)

p.s. send me a private message if you want this doc, I have it here but not sure if I can share it here.