Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: GenesysNewbie on July 15, 2016, 09:05:29 PM
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Were you able to find some improvement or advantage that Pulse offers compared to CCpulse?
My opinion is that offers the same but web based.
Pls all the feedback is apreciated
Thanks,
Javier
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Login to support and view Tech Tutorial #94: Pulse 8.5.
Regards
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Ok, thanks.
Javier
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Hi
I have done extensive work on Pulse and to my opinion I would not introduce Pulse to my customers. The application still requires a lot of work to come even close to what you can do on CCPulse.
Hope this helps
Regards
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I do not agree, the Pulse has other advantages against CCPulse and has to be useful for some sort of customers. Of course, there are more things to improve, but this applies to CCP+ too.
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Pulse has another job, can't compare both nor replace one by each other.
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What do you mean when you said other job?
Thanks for feedback, i really apreciate.
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What are the issues with Pulse? As someone has stated above they would not introduce this to their customers. Why wouldn't you?
If you are going with a new deployment would it not be better to go with Pulse as Genesys are not developing CCPulse anymore and it will go out of support at some point soon?
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Hi Voipy
The reasons are simple.
If your customer does not want to use the standard templates it takes a lot of time to setup the templates.
The other reasons are
Limited on thresholds and only provides 3 colors
No historical stats. This means that a customer needs to create they're own reports on the datamart DB
It is not really real time stats like CCPulse. The minimum refresh rate you can set your dashboards to is 10 sec
The available documentation on Pulse is lacking.
This is just a few reasons. I would wait until much more development has been done on the application before introducing it.
Regards
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[quote author=brendanb link=topic=9731.msg44164#msg44164 date=1469446420]
If your customer does not want to use the standard templates it takes a lot of time to setup the templates.
The other reasons are
Limited on thresholds and only provides 3 colors
No historical stats. This means that a customer needs to create they're own reports on the datamart DB
It is not really real time stats like CCPulse. The minimum refresh rate you can set your dashboards to is 10 sec
The available documentation on Pulse is lacking.
This is just a few reasons. I would wait until much more development has been done on the application before introducing it.
[/quote]
Totally agree. Add that performances are not comparable with CCPulse if you have thousands stats and you've got a good picture of why Pulse is not yet where it should be.
Fra
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Someone said Real time?
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[quote author=cavagnaro link=topic=9731.msg44166#msg44166 date=1469451551]
Someone said Real time?
[/quote]
Yup, Genesys.
From the main page of the Genesys docs on Pulse:
"Genesys Pulse is a widget-driven, graphical user application, which is accessible from a web browser as a Genesys Administrator Extension (GAX) plug-in application. Using a direct communication link to a real-time metrics engine, Stat Server, Genesys Pulse enables at-a-glance views of [b]real-time contact center statistics[/b] within the GAX user interface. "
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I mean real real time. Extended monitor for example
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Cav,
I don't think that anyone is seeing the extended monitoring capability as one of the key drawbacks of Pulse.
What we are talking about here are severe gaps and limitations of a tool which in theory is supposed to replace medium term CCPulse: unless Genesys changes his roadmap and/or overhaul Pulse, I see we are long way from there.
Or perhaps Genesys should make it clear that the rationale behind using Pulse is utterly different.
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Yes, but on CCPulse and not Pulse you can create templates at second details. We have discussed this already like 3 times.
So...why not just reference to original posts and stop wasting our time on same issue over and over again
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??
The thread is not on creating templates at second details, but on a full comparison of Pulse vs CCPulse - I might have missed the other 3 times this was discussed.
If it was, please reference the links to avoid duplication.
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[quote author=Fra link=topic=9731.msg44184#msg44184 date=1469547069]
??
The thread is not on creating templates at second details, but on a full comparison of Pulse vs CCPulse - I might have missed the other 3 times this was discussed.
If it was, please reference the links to avoid duplication.
[/quote]
Honestly do remember discussing this but just can't find the post...weird...
We talked about all features and even the Rabbit QM installation for faster updates...dyonisys was the one who even made the comment I think.
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As a daily Pulse user and Stat creator I would like to offer my view on this if anyone might be searching for Pulse vs CCPulse+
I am disappointed we were told to install Pulse when we had to choose between CCPulse+ and Pulse.
Pulse was new, the future, better looking and the way to go. Or at least, that is what we were told and which we believed.
We installed Pulse and InfoMart for historical reporting (via Qlikview)
In hindsight I would have preferred CCPulse+ as it offers much much more than Pulse.
Sure, Pulse looks nicer and has snazzy looking wallboards, that's about it.
It does not show real time info, unless you count 10 second delay as real time.
It has no historical data option beyond 12 hour intervals. (Should at least be 24 hours imo)
Customization is not possible. You are stuck with the basic widgets, even the size can hardly be adjusted.
Documentation on Pulse is a joke.
Wallboards can only show 1 object per widget.
Creating templates and testing them is absolute hell and takes serious time and patience.
Stats and filters are not visible in Pulse from a drop down as in CCPulse, you have to manually copy paste everything from Stat Server.
If you update a shared dashboard, every Pulse user must close and reopen their dashboards to see the changes. (not sure what the "shared" part about shared dashboards is...)
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I am pretty sure you are still using old version of Pulse where lot of basic functions were missing as many of your statement is not true. The latest version is almost equal to CCPulse (of course, it should be never like CCPulse at all because of used technology). But, in general, I can agree that the CCPulse is still the top one on this field.
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We are using Version 8.5.105.01
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Cav,
CCPulese is no longer being developed right? Any other options other than Pulse moving forward?
We dumped CCP a while back and have integrated everything into Salesforce via widgets. This way we get combined info from Avaya/Genesys and Dr. Watson al in one. I think Pulse is Genesys' attempt to do the same. Moving forward what options are available other than Pulse?
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Pulse is being developed still...
No other options from Genesys itself, only left is to develop your own stuff I think
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Any roadmaps available on Pulse?
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My take on the whole situation is that Genesys is moving away from on-premise products and trying to embed as much of ININ Cloud as possible. It may not be ININ per say, but the direction is clearly toward the cloud. I was wondering how this would impact their developer ecosystem, since it is making us redundant in anything but some very basic coding. Also, it seems like they are putting more emphasis on controlling how third parties are connected to their product. Whereas before we were able to call a custom DLL and get things done, now everything will be fully locked into Genesys ecosystem. They are trying to catch up to Apple and sell to MS or Salesforce for $8B. SFDC makes more sense in IMHO.
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where does that leave us Victor? do we still just do support on the cloud or are they looking to do all of that in house too as part of the package?
are we all going to have to work for the people with the cloud rather than the end user?
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We just installed the latest Pulse 8.5.107.03 and Stat Server 8.5.106.20 versions, I must say it has huge improvements. We also installed RabbitMQ.
One of the best improvements in my opinion is that after updating templates you get the option to update all dashboards using that template, users get a "Reload Widget" button.
Before I had to email all users and tell them to close and reopen their dashboards. It also has some smaller nice updates like the alert widget and possibility to show alert in tab of dashboard. Its the small things that makes life easier.
I still find documentation is lacking, can't get the GroupBy feature to work because its not explained well enough or maybe I just don't understand...
I'll get it to work, it will just take me longer than if documentation was written well and with more examples.
Hoping for more good updates this year, I still miss the option for a drop down menu with available stats and filters like CCPulse has.
Would also like to see a max 24 hour age interval instead of the 12 hours we have at the moment. (emails are never older than 12 hours according to Pulse) I know its a real time tool but I consider 24 hours to be real time, especially since our contact center is global and in different time zones.
Does anyone know where I can find a roadmap for Pulse?
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Contact your Genesys representative to get the RoadMap (if exists any). In case, there is some function you would like to have, just open a feature request.
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Jones: "can't get the X feature to work because its not explained well enough or maybe I just don't understand... "
This made me smile. It summarizes most of my Genesys experience. I'm never sure who's to blame. So many place to go before opening a ticket with support, which is not even the end of the road. I share your pain.