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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gautham on July 17, 2016, 06:29:16 PM

Title: calling list field update
Post by: Gautham on July 17, 2016, 06:29:16 PM

Hi friends,

I need to update a field in calling list by using IRD startergy. Which block i need to use for this.. Give me some suggestions.

thanks,
Gowtham

Title: Re: calling list field update
Post by: hsujdik on July 17, 2016, 06:41:36 PM

I used to do this with SendEvent function and selecting EventUserEvent as the event parameter... I know there are easier ways to do it since 8.x by using the IxnServer integration, but I don't have details on that.

Title: Re: calling list field update
Post by: cavagnaro on July 18, 2016, 12:31:06 AM

Push preview is the only mode supported by IXN.
The way you describe is the best or maybe http OCS commands

Enviado de meu E6633 usando Tapatalk

Title: Re: calling list field update
Post by: Gautham on July 18, 2016, 07:23:10 AM

In IRD i found record update block. Kindly guide me how to use this to update a field

Title: Re: calling list field update
Post by: n3vek7 on July 18, 2016, 12:23:45 PM

[quote author=Gautham link=topic=9733.msg44088#msg44088 date=1468826590]
In IRD i found record update block. Kindly guide me how to use this to update a field
[/quote]

You just need to get Record_id (from KVP to variables) and use that block to update the record.