Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: GenesysNewbie on July 19, 2016, 02:14:53 AM

Title: Is it possible to atach a file in Genesys Chat?
Post by: GenesysNewbie on July 19, 2016, 02:14:53 AM

Hi Guys
Do you know if its possible for the chat modulo to handle files (images, pictures) while chatting ?
Thanks
Javier

Title: Re: Is it possible to atach a file in Genesys Chat?
Post by: Kubig on July 19, 2016, 08:12:37 AM

This was answered for many times, just search for it. Attachment is available only for emails interactions at this moment.

Title: Re: Is it possible to atach a file in Genesys Chat?
Post by: GenesysNewbie on July 19, 2016, 02:40:57 PM

Ok Kubig,
Well, that is not a good new but i really apreciate ur help.
Thanks,
GN

Title: Re: Is it possible to atach a file in Genesys Chat?
Post by: Kubig on July 19, 2016, 02:52:40 PM

This is not a news :) This is by default and from scratch, but you can of course open feature request towards Genesys.

Title: Re: Is it possible to atach a file in Genesys Chat?
Post by: n3vek7 on July 19, 2016, 04:03:38 PM

Well, the chat session is embedded in a web page, just add a transfer function to that web page, no? I'm pretty sure this would work. But it's not Genesys, it's Java, .NET, or any other language available for web pages.

Title: Re: Is it possible to atach a file in Genesys Chat?
Post by: GenesysNewbie on July 19, 2016, 04:34:23 PM

Hi n3vek7,
I am going to try your recommendation.

I will try with a Feature request but that will take some time ...

Thanks,
GN