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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cristo on July 19, 2016, 09:43:33 AM

Title: How to find queueKey in web chat
Post by: cristo on July 19, 2016, 09:43:33 AM

I write a code for web chat use.

[code]static String queue = new String("default");[/code]
[code]static String sessionId = null;[/code]
[code]Message response = flexChat.request(RequestJoin.create(context.getUserId(),  context.getSecureKey(), sessionId, queue, null));
[/code]

the "response" content is

'EventStatus' (4) attributes:
RequestResult [str] = ERROR
PartyId [int] = 0
OccurredAt [str] = "2016-07-19T09:38:28Z"
ReferenceId [int] = 3
Description:
ErrorId [str] = "8212"
Text [str] = "Queue key could not be resolved"

seems that Queue key is wrong.

How to find the right Queue key?

Thanks.

Title: Re: How to find queueKey in web chat
Post by: Kubig on July 19, 2016, 10:14:05 AM

Did you configure endpoint on Chat Server application object? If no, create it and try it again