Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Luca on January 01, 1970, 12:00:00 AM

Title: ICS Mail statistics
Post by: Luca on January 01, 1970, 12:00:00 AM

Hi !

I must generate some statistics for emails (mainly number of input
and output emails) in a ICS 6.1 system. Is it possible to use
matched address and category report ? In the reports of this type I generated the output email is always 0, how could count them ?

Thank you,

Luca