Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: khurram.khalid84 on July 28, 2016, 09:53:43 AM

Title: Facing ring back tone issue in an outbound call
Post by: khurram.khalid84 on July 28, 2016, 09:53:43 AM

Hi,

The issue is, while making an outbound call the agent does not hear ring back tone so he basically has no idea whats happening with the call. please advice some solution to it

Title: Re: Facing ring back tone issue in an outbound call
Post by: Tambo on July 28, 2016, 10:37:57 AM

is 'ring-tone' set to 'music/ring_back' in SIP server?

Title: Re: Facing ring back tone issue in an outbound call
Post by: khurram.khalid84 on July 28, 2016, 11:34:48 AM

[quote author=Tambo link=topic=9758.msg44209#msg44209 date=1469702277]
is 'ring-tone' set to 'music/ring_back' in SIP server?
[/quote]

i have only these 3 settings in SIP server settings:

music-in-conference-file
music-in-queue-file
music-on-pbxpark

Title: Re: Facing ring back tone issue in an outbound call
Post by: khurram.khalid84 on July 28, 2016, 11:38:12 AM

i also found this

ring-tone is set to "music/on_hold/ringback.vox"
ringing-on-route-point "true"

Title: Re: Facing ring back tone issue in an outbound call
Post by: Kubig on July 28, 2016, 12:30:03 PM

Check the options "sip-ring-tone-mode" and "ring-tone-make-call"