Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Shooter on July 28, 2016, 11:50:59 AM

Title: How to Create New Stat with customized formula
Post by: Shooter on July 28, 2016, 11:50:59 AM

I want to create a view in ccpulse, where I want to monitor one factor as per the below formula:

% of calls answered within 30 seconds / calls entered

How do a create a customized stat in while creating a template where I can put this formula?

Title: Re: How to Create New Stat with customized formula
Post by: Kubig on July 28, 2016, 12:27:16 PM

Follow the CCP+ help.

You have to define the formulas within Template Wizard.

Title: Re: How to Create New Stat with customized formula
Post by: Tambo on July 28, 2016, 01:46:39 PM

plenty of threads for this too

Title: Re: How to Create New Stat with customized formula
Post by: Shooter on July 29, 2016, 04:01:39 AM

@Kubig, @Tambo,

I do have multiple stats like one for calls answered, calls entered. But how do I show calls answered within 30 seconds??

Title: Re: How to Create New Stat with customized formula
Post by: cavagnaro on July 29, 2016, 04:24:18 AM

Apply a time range. Need to create new stat on statServer.
Same idea as ShortAbandon Calls.


TotalNumberInTimeRange is your solution