Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kny on August 02, 2016, 10:01:21 AM

Title: Inserting into user defined table using custom DAP.
Post by: kny on August 02, 2016, 10:01:21 AM

Hi,
I wanted to know if there is a way to insert into a custom database using a custom DAP using genesys psdk. I've done some research on OPEN Media but it doe not answer to my question. I wanted to know if there is a way to insert into a custom database using genesys dap.

Thanks

Title: Re: Inserting into user defined table using custom DAP.
Post by: n3vek7 on August 02, 2016, 08:41:12 PM

Yes, you can insert via a DAP, and this, in URS or ORS. Why PSDK?
You need a DB Server of the type of your database (sql serv, oracle, postgre, etc.) and a DAP with the required credentials.
Or, if I'm correct, you could also use JS script and JDBC with composer/ORS. (never tried it, but it should work)