Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on August 04, 2016, 02:23:40 PM

Title: CCPulse StatServer realtime data, are accessible from third party?
Post by: Gef Buneri on August 04, 2016, 02:23:40 PM

Hi everyone,
I would like to ask you if there is a way to read CCPulse StatServer realtime data from outside CCPulse.


Best regards,

Gef.

Title: Re: CCPulse StatServer realtime data, are accessible from third party?
Post by: cavagnaro on August 04, 2016, 02:32:53 PM

Create an application with sdk to connect to it
Other way is to make CCP write its stats on a file and then your app will read that file


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Title: Re: CCPulse StatServer realtime data, are accessible from third party?
Post by: Gef Buneri on August 04, 2016, 02:39:35 PM

Hi Cav, many thanks; sadly I have not the sdk, so I must proceed with your second choice. How can I do it? in process options through cme?

Title: Re: CCPulse StatServer realtime data, are accessible from third party?
Post by: Tambo on August 04, 2016, 03:03:15 PM

you could also do a screen scrape of the CCpulse view on a slave host

Title: Re: CCPulse StatServer realtime data, are accessible from third party?
Post by: Gef Buneri on August 04, 2016, 03:06:23 PM

Hi Tambo, can you please explain how to do what you are proposing, and the result I'll obtain? I should expect an high latency?

Title: Re: CCPulse StatServer realtime data, are accessible from third party?
Post by: Tambo on August 04, 2016, 03:33:48 PM

try this Gef, should help you with the idea around it

http://stackoverflow.com/questions/2334164/a-good-web-data-extraction-screen-scraper-program

effectively you are taking a snapshot and placing it on another monitor, but the snapshots are constant. So you are not transferring the actual information

Title: Re: CCPulse StatServer realtime data, are accessible from third party?
Post by: cavagnaro on August 04, 2016, 03:53:59 PM

On my option is via VB codes, Open a file and write on it the stats values

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Title: Re: CCPulse StatServer realtime data, are accessible from third party?
Post by: Adam G on August 04, 2016, 06:03:41 PM

Aren't LOGIN, AREC and others still viable for StatServers..? :)

Title: Re: CCPulse StatServer realtime data, are accessible from third party?
Post by: cavagnaro on August 04, 2016, 11:26:55 PM

Yes but he is not asking just for that

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