Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: C_Genesys on August 05, 2016, 04:17:06 PM

Title: Using GA on East Web server shows different options count than on West GA server
Post by: C_Genesys on August 05, 2016, 04:17:06 PM

Using GA on east Web server shows different options than on west.

east:
http://abcd1234.com/wcm/

west:
http://EFGH5678.com/wcm/

e.g Mc_ContSrv_West has 74 options on west  instead of 48 on east
On the options tab shows "View" list more options on east:
-east : "Mandatory Options", "Advanced View (Options)", "Advanced View (Annex)" and "Show in goups"
-west : "Advanced View (Options)", "Advanced View (Annex)"

Title: Re: Using GA on East Web server shows different options count than on West GA server
Post by: nonny on August 06, 2016, 02:34:57 AM

Was the same template used to create both or was one created manually and the Annex info imported?

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Title: Re: Using GA on East Web server shows different options count than on West GA server
Post by: hsujdik on August 08, 2016, 08:45:49 PM

copy all .xml files on <GA Install Folder>\resources\metadata from "east" GA server to "west" GA server.

This is due to when you import a Metadata file, it generates a UUID and appends it as suffix when saving on the GA metadata folder. So, if you import the metadata on the other GA, the filename will change and the former GA wont be able to read the Metadata it had imported prior.