Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: C_Genesys on August 05, 2016, 04:25:03 PM

Title: MCR_Mails send to exclude email addresses are queued/looping...
Post by: C_Genesys on August 05, 2016, 04:25:03 PM

We have an issue that when a customer sends an email, or the information filled in on a web form, is send via an email to an agent, and an agent sends this
email to an address of one of our monitored inboxes, the email-interaction becomes the status "queued" in Genesys Desktop and never arrives at the inbox it is send to.

The logging again shows that it is not handled because the email-addresses are equal to one of the inboxes that are processed by Genesys.

These email addresses are in an exclude-list and therefor the To-address is ignored (the same situation as above).

Title: Re: MCR_Mails send to exclude email addresses are queued/looping...
Post by: cavagnaro on August 06, 2016, 02:38:44 AM

Or configure ESJ to accept these messages or modify the From address

Enviado de meu E6633 usando Tapatalk