Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nonny on August 10, 2016, 10:54:31 AM
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Hi guys. I haven't had any experience with Genesys Chat etc but question has come up.
My client has chat through WDE but this is only internally used - not customers. So instant messaging. Info Mart is reporting on ready/not ready time associated with that.
Is it possible to separate agent》agent chats from the reporting layer?
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