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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: anandapriyan on August 10, 2016, 12:03:26 PM

Title: CCPulse stat values not same
Post by: anandapriyan on August 10, 2016, 12:03:26 PM

HI,

I have CCPulse in my local system, And CCPulse also available on the another machine where we configured CME. When we made the test , the stat values in both are not same ?. Whether if we made test on local, it will reflect only on the Local CCpulse or it may also reflect in the host machine CCPulse.
Kindly looking forward for your suggestions.

Title: Re: CCPulse stat values not same
Post by: Tambo on August 10, 2016, 12:27:59 PM

are they using the exact same stat?
have you changed one of the stats but not the other?
are they both using the same stats server?
are they pointing to same storage location?

Title: Re: CCPulse stat values not same
Post by: anandapriyan on August 10, 2016, 12:30:19 PM

Thanks For your Reply.

Yes all are same.

Used the same stats.
Same stat server
Same storage path

Title: Re: CCPulse stat values not same
Post by: Tambo on August 10, 2016, 12:46:07 PM

so they are both using the same instance of CCPulse?
this is pointing to a shared storage space not a C drive one?

Title: Re: CCPulse stat values not same
Post by: anandapriyan on August 10, 2016, 01:20:41 PM

Yes , It is stored in the same storage path Location.
In the two machine.

Title: Re: CCPulse stat values not same
Post by: Tambo on August 10, 2016, 01:38:13 PM

so copy one of the storage files over to the other device and over write it, if you want to keep them separate.

one of them is wrong

they should point to 1 single SHARED location to be sure the stats are correct

so not the C drive but a shared H drive for instance

Title: Re: CCPulse stat values not same
Post by: anandapriyan on August 10, 2016, 02:20:03 PM

I have import & export the same template file in the machine used in the machine where we install CME.
The storage path location is in the E drive.

But there is no changes in the Local machine CCPulse, when we perform test in the CCPulse CME.

Title: Re: CCPulse stat values not same
Post by: Tambo on August 10, 2016, 02:30:29 PM

did you get an error on the non CME ccpulse?

have you checked your HOST file to make sure it is correct? this machine may not have access to stats server

Title: Re: CCPulse stat values not same
Post by: anandapriyan on August 11, 2016, 07:07:29 AM

Yes i have get no notification in the NON CME CCPulse.

I think the CCPulse version is lower in the machine . Whether it may be the problem ?

Title: Re: CCPulse stat values not same
Post by: Tambo on August 11, 2016, 12:09:07 PM

what test are you doing ?