Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nandinir on August 10, 2016, 12:08:23 PM

Title: How to Prevent agent from Logging off/Go Ready while on voice call?
Post by: nandinir on August 10, 2016, 12:08:23 PM

Hi All,
Request your help in understanding how to handle the below Scenario ,
I want to prevent the agent from Logging off from WDE while Agent is in a specific state (Ready Pending/ACW), how do we prevent the agent from Logging off/Going Ready?
Is it possible? How can I implement this in code?

I have just started working with Genesys SDKs, please advice.

Title: Re: How to Prevent agent from Logging off/Go Ready while on voice call?
Post by: Tambo on August 10, 2016, 12:24:54 PM

can you explain a bit better ?

what state do you want them to log off from?

Title: Re: How to Prevent agent from Logging off/Go Ready while on voice call?
Post by: nandinir on August 11, 2016, 06:09:07 AM

I am customizing WDE and I am working on top of "Workspace Desktop Edition - Version 8.5.111.21"
I want to prevent the agent from logging off/Go Ready once he attended the call(Ready Pending state).

Title: Re: How to Prevent agent from Logging off/Go Ready while on voice call?
Post by: Kubig on August 11, 2016, 10:41:12 AM

You can use WDE commands for this purpose - try to read more about commands within the available documentation and samples.