Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: anandapriyan on August 11, 2016, 07:11:23 AM

Title: Email Interaction Queues
Post by: anandapriyan on August 11, 2016, 07:11:23 AM

How to configure the interaction queue stats for the EMail Queues.  ?
That is the Java extension files in the stat server. And to be monitored in the CCPulse.

Kindly looking forward for your suggestions.

Title: Re: Email Interaction Queues
Post by: Kubig on August 11, 2016, 09:02:03 AM

Try to explain little bit more...

In general, just set the StatServer to use the EmailExtension jar file and configure the Java-based statistics which do you want to report/retrieve. There are no special procedure to implement it, just follow the available documentation, where is all described in great detail!

Title: Re: Email Interaction Queues
Post by: anandapriyan on August 11, 2016, 10:14:48 AM

We need put the java extension files in the  stat server installation java folder. And we need to create the stat in the CME. And we need to built the template in the CCPulse. Whether Java category [b]category [/b] will be available in the template creation.
And where do we want to set the Java option to true.

Whether the following steps are correct?

Title: Re: Email Interaction Queues
Post by: Kubig on August 11, 2016, 10:43:52 AM

Yes, these steps are correct in general. All is described within documentation as I have mentioned.