Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Ricktn on August 11, 2016, 07:13:41 PM

Title: Audio file corrupt when using g729
Post by: Ricktn on August 11, 2016, 07:13:41 PM

Hello,

I have problems with calls made with the IWS as calls are recorded corrupt however with eyebeam if recorded properly.

I edit the file Edpoint.config to ensure that the g729 codec use and if it does .

someone has already encountered this case ?, I would appreciate if you can guide me about it.

Best regards.

Title: Re: Audio file corrupt when using g729
Post by: Kubig on August 12, 2016, 06:11:31 AM

It also depends on SIP server codec configuration. What say logs? what about SIP signalization - what do you see there, in SDP?