Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: raza990 on August 17, 2016, 06:37:29 AM

Title: Genesys Spport Arabic Language
Post by: raza990 on August 17, 2016, 06:37:29 AM

[b]Dear All,[/b]

Our Chat Solution in inserting Survey data in database as "?????????? ??????" Or some other symbols if customer select Arabic language for Survey. As per my invesigation, UCS is responsible for it where we need to configure OS language loacle from English to Arabic - So UCS can handle Arabic Language.

If the understanding is correct, then what will hppen to English language survey records after OS language lacale change to Arabic ? Will English survey record start to come with "?????? ????????" or with othe symbols ?

Moreover, on same server we have other eServices, CTI and routing components - So OS language local will impact any other services ?

Appreciate if someone can share experienced with same scenario.

Title: Re: Genesys Spport Arabic Language
Post by: Kubig on August 17, 2016, 10:25:36 AM

It depends on many factors, starting on what OS is used, what type of RDBMS is used, what is the database and server/client encoding, etc.

Title: Re: Genesys Spport Arabic Language
Post by: raza990 on August 17, 2016, 10:50:02 AM

Is it means that there is nothing to install or configure on Genesys level like Genesys language pack or something else.

It only requires Database and OS language locale change ?

Title: Re: Genesys Spport Arabic Language
Post by: cavagnaro on August 17, 2016, 11:57:56 AM

Yes, if database encoding for example doesn't support special characters then will have weird ones for your data

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