Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on August 18, 2016, 05:01:05 AM

Title: Favorite numbers in IWS
Post by: Leonxxx86 on August 18, 2016, 05:01:05 AM

Hi,
I have created a favorite ext in IWS in options tab but when I login to IWS I dont see the ext in the favorite list. Can you please advise if there is more to just create the ext in option tab in IWS app?

Thanks

Title: Re: Favorite numbers in IWS
Post by: tot3nkopf on August 18, 2016, 07:41:11 AM

Favourites are in an encrypted format in IWS. How did you create it? The only way I know in CME/Administrator/GAX is to copy from a different user.

Title: Re: Favorite numbers in IWS
Post by: Leonxxx86 on August 19, 2016, 02:26:45 AM

Hi tot3nkopf,

In option I created a new section and added the name of the ext, the type, the ext number and the category in that section. What you mean by "Favourites are in an encrypted format in IWS". Thanks

Title: Re: Favorite numbers in IWS
Post by: Leonxxx86 on August 19, 2016, 04:23:14 AM

I found out I have to add the fav in an agent group>proprieties>annex tab>Interaction-Workspace>teamcommunicator.corporate-favorites>click on OK