Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ghreddy2000 on August 18, 2016, 04:43:59 PM

Title: Agent receiving emails in ACW status while working on Work space.
Post by: ghreddy2000 on August 18, 2016, 04:43:59 PM

Agent receiving emails in ACW status while working on Work space. Please suggest wat could be wrong?

Title: Re: Agent receiving emails in ACW status while working on Work space.
Post by: cavagnaro on August 18, 2016, 05:18:00 PM

Don't double post... Just why...

Enviado de meu E6633 usando Tapatalk

Title: Re: Agent receiving emails in ACW status while working on Work space.
Post by: Janis on August 19, 2016, 07:56:32 PM

StatServer setting treat-acw-as-interaction.