Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Saagar.ak on August 20, 2016, 11:16:20 AM

Title: SpeechMiner issue on IE (Loading Error)
Post by: Saagar.ak on August 20, 2016, 11:16:20 AM

Hi All,

Speechminer gives a 'Loading Error' on IE11

Playback options are not available.

All systems are up since the same problem is not replicated on Chrome, It works perfectly.

I have ensured the recommended settings in help section to configure IE are followed correctly.

Regards
Saagar

Title: Re: SpeechMiner issue on IE (Loading Error)
Post by: cavagnaro on August 20, 2016, 02:49:01 PM

Install flipper and see what is going on with the http requests


Enviado de meu E6633 usando Tapatalk

Title: Re: SpeechMiner issue on IE (Loading Error)
Post by: Saagar.ak on August 23, 2016, 10:18:17 AM

Thanks for your reply :)
I cant seem to find Flipper application

I am new into Tech, can you please suggest where I can download it from.

Title: Re: SpeechMiner issue on IE (Loading Error)
Post by: Kubig on August 23, 2016, 11:13:37 AM

You can use developer part of IE (press F12) or just install any free HTTP and HTML inspector and sniffer SW.

Title: Re: SpeechMiner issue on IE (Loading Error)
Post by: Saagar.ak on September 16, 2016, 06:01:16 AM

No Solution Yet
I have shared the logs with Genesys.
They dont have a solution I am guessing.
The CC is saving the file in wav format.
Will changing to Mp3 work, Mp3 format was tried earlier but the call quality is bad, we didnt notice the problem with IE earlier

Title: Re: SpeechMiner issue on IE (Loading Error)
Post by: Kubig on September 16, 2016, 07:19:36 AM

I have tried the MP3 and WAVE as well and both working as expected - guess there is some misconfiguration.

Title: Re: SpeechMiner issue on IE (Loading Error)
Post by: Janis on September 16, 2016, 06:30:47 PM

Easiest possible reason might be the startup order. Recording Crypto server can start after Web Services is fully up. Crypto server must be restarted too if Web Services restarted.
Additionaly look in to cloud.log where playback request arrived. It's about ten long rows to read.

Title: Re: SpeechMiner issue on IE (Loading Error)
Post by: Janis on September 16, 2016, 06:32:29 PM

I'm sorry. It was about case when have problems on any browser. Missed that part.

Title: Re: SpeechMiner issue on IE (Loading Error)
Post by: Janis on September 17, 2016, 07:17:02 AM

I just remembered that I had same when opening browsers in the remote desktop. Are you using PC locally?

Title: Re: SpeechMiner issue on IE (Loading Error)
Post by: Saagar.ak on September 20, 2016, 07:28:31 AM

I am using it on a Local PC not remotely

Title: Re: SpeechMiner issue on IE (Loading Error)
Post by: Janis on September 20, 2016, 07:46:20 AM

Have you errors when "Loading Error" arrives:
1) in SpeechMiner server ULogger application;
2) Recording Crypto Server;
3) cloud.log of Web Services server
?