Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Matt on January 01, 1970, 12:00:00 AM

Title: Log for Login/Logout
Post by: Matt on January 01, 1970, 12:00:00 AM

We have a few superadmins in Config Manager that can change the config for daily use. Is there a way to log (or track) who logs in and out of Config Manager,SCI, etc.??

Title: Log for Login/Logout
Post by: Ritchie on January 01, 1970, 12:00:00 AM

You can see them in Config Server logs. So you could write something to extract the relevant information....possibly?

Title: Log for Login/Logout
Post by: Tony Tillyer on January 01, 1970, 12:00:00 AM

Stranger is that Genesys haven't developed a licence manager for any of the Genesys Suite.

Weird!

Title: Log for Login/Logout
Post by: Bill on January 01, 1970, 12:00:00 AM

If you have the debug level of logging set to write to a plain text file, then you will be able to see all the login/logout events of users of configuration manager, ir_designer, ccpulse, agent desktops. To find the events would require you have access to the plain text file, and time to filter through all the log events.

Title: Log for Login/Logout
Post by: Tony Tillyer on January 01, 1970, 12:00:00 AM

Would it be easier (if you are using it) to run a CCA/DMA/Brio Report against the Log In / Log Out details to provide a report, rather than sifting through log files?