Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on August 24, 2016, 01:07:24 PM

Title: Text-To-Specch offered by MCP?
Post by: vma on August 24, 2016, 01:07:24 PM

Hi,
Is MCP offering TTS functionality without Third Party Software? Is there any specific option to enable this other than tipical SIP-GVP integration?
I remeber SM was having somthing.
Thanks,
vma

Title: Re: Text-To-Specch offered by MCP?
Post by: Kubig on August 24, 2016, 01:16:48 PM

No, the 3rd party SW is required for that.

Title: Re: Text-To-Specch offered by MCP?
Post by: vma on August 24, 2016, 01:26:39 PM

thanks Kubig,
it's weird cause the Callback sample is using TTS but this it's not specified anywhere in documentation so now I don't have resources.

vma

Title: Re: Text-To-Specch offered by MCP?
Post by: Kubig on August 24, 2016, 01:41:28 PM

Depends on what Callback do you mean (VHT, GMS, etc.) - let me quote the documentation:

[quote]GVP supports automatic speech recognition (ASR) and speech synthesis text-tospeech [TTS]) as part of a VoiceXML dialog through supported third party ASR and TTS engines that use the open standards listed in Specifications and Standards.[/quote]

Title: Re: Text-To-Specch offered by MCP?
Post by: vma on August 24, 2016, 02:44:12 PM

indeed you are right about TTS.. thank you
I'm doing a PoC for the Callback using GMS