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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Shooter on September 07, 2016, 04:01:45 AM

Title: Calculate ONLY 'Not Ready-Break' status
Post by: Shooter on September 07, 2016, 04:01:45 AM

I am able to calculate total not ready time of agents in ccpulse using 'TotalNotReadyStatusTime' stat.
How can I calculate ONLY the not ready time of 'break' status (Not Ready- Break) ?

Title: Re: Calculate ONLY 'Not Ready-Break' status
Post by: cavagnaro on September 07, 2016, 04:41:35 AM

Filters
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Enviado de meu E6633 usando Tapatalk

Title: Re: Calculate ONLY 'Not Ready-Break' status
Post by: Tambo on September 07, 2016, 07:28:40 AM

plenty of threads

Title: Re: Calculate ONLY 'Not Ready-Break' status
Post by: anandapriyan on September 08, 2016, 07:15:17 AM

Add  the [b]Current Not Ready time[/b] stat in the Stat server. Then apply the respective filter.

[b]For break[/b] : [b]PairExist(break,1)[/b] . [b]1[/b] indicates the [b]action codes[/b] which we applied for the break.

Then restart the respective stat server. It will works.

Title: Re: Calculate ONLY 'Not Ready-Break' status
Post by: cavagnaro on September 08, 2016, 12:37:57 PM

[quote author=anandapriyan link=topic=9827.msg44583#msg44583 date=1473318917]
Add  the [b]Current Not Ready time[/b] stat in the Stat server. Then apply the respective filter.

[b]For break[/b] : [b]PairExist(break,1)[/b] . [b]1[/b] indicates the [b]action codes[/b] which we applied for the break.

Then restart the respective stat server. It will works.
[/quote]
Many errors on this answer:
1. Why current? He is asking for TotalTime
2. Filter is not defined just because, he must see his configurations. Why 1? What if he defined it as 7? Check CME settings and your TServer logs for true definition of the filter.
3. No need to restart SS for a filter.