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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on September 09, 2016, 12:55:10 PM

Title: check-queue-position in GMS
Post by: vma on September 09, 2016, 12:55:10 PM

Hi,
can anyone explain me pls how check-queue-position is calculated? I always get _agent_ready_thresdhold_passed = false even though I have a ready agent. What is this threshold calculated on?

Example:
16:41:35.496 Trc 09900  [qtp476800120-1448] OrsService: submit to ORS http://xxx:3904/scxml/session/P820D9AGHP34L29HLTQMVBGNS800000D/request/check-queue-position
16:41:35.502 Trc 09900  [qtp476800120-1448] OrsService: response from ORS KVList:
                '_total_waiting' [str] = "1"
                '_agent_ready_threshold_passed' [str] = "false"
                '_position' [str] = "1"
                '_eta' [str] = "23.09375"

what is that threshold?

Thanks,
vma