Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Filippe on September 09, 2016, 02:22:12 PM

Title: Genesys Cloud x Private Messages (workaround!!)
Post by: Filippe on September 09, 2016, 02:22:12 PM

We are implementing Genesys Social Engagement with Genesys Cloud (version 8.5.3)and searching in the Genesys Knowledge base we saw this message:

"As of June 14, 2016, Facebook Direct Messages are not processed correctly any longer by Facebook. Facebook is working on this issue, with no resolution date having been provided. At this time, we do not believe that Facebook will provide a fix for the FQL driver that is expected to be discontinued by Facebook in early August 2016.

Solution
Upgrade Genesys Social Engagement to 8.5.2 or later at their earliest convenience."

so, [b]private messages will not work on it![/b] and we need to implement this

my question is: It´s possible to use 2 Social Messaging Server or anybody have an idea how we can implement Social media, without downgrade, or some "workaround" to do it? because we want to use with Genesys Cloud!  :'(

Thank you !!!!

Title: Re: Genesys Cloud x Private Messages (workaround!!)
Post by: cavagnaro on September 09, 2016, 02:33:27 PM

Why? Your version is superior so will work.


Enviado de meu E6633 usando Tapatalk

Title: Re: Genesys Cloud x Private Messages (workaround!!)
Post by: Kubig on September 12, 2016, 10:38:23 AM

As I know, this is not Genesys-related bug or limitation, but it is behaiviour of FB application and it must be solved on FB level.