Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: anandapriyan on September 12, 2016, 10:16:50 AM

Title: Stats are Shown as NA -- Issue solved
Post by: anandapriyan on September 12, 2016, 10:16:50 AM

Team,

In CCPulse application all the stats are showing as NA. How to solve this issue. Kindly looking forward for your solutions.

Title: Re: Stats are Shown as NA
Post by: Kubig on September 12, 2016, 10:37:15 AM

Check your statserver state and configuration

Title: Re: Stats are Shown as NA
Post by: Adam G on September 12, 2016, 01:06:20 PM

As above, plus;

Make sure your copy of CCPulse is pointing to the [i]right [/i]StatServer - or, in fact, that it is connected to [i]any [/i]StatServer! :)

Title: Re: Stats are Shown as NA
Post by: Tambo on September 12, 2016, 10:56:18 PM

this may also explain some of your other stats issues, fix ccpulse first

Title: Re: Stats are Shown as NA
Post by: anandapriyan on September 13, 2016, 09:59:31 AM

Thanks for your reply. After adding the host name in the HOST file. All the stats in the CCPulse is working fine.

Title: Re: Stats are Shown as NA
Post by: Adam G on September 13, 2016, 01:38:21 PM

Thanks for letting us know.  Please update the Subject heading with " - Solved"

Title: Re: Stats are Shown as NA
Post by: Dionysis on September 13, 2016, 06:33:39 PM

I'm hoping this is a lab environment?  If not, you really need to figure out why you weren't able to resolve the host name using DNS.

Title: Re: Stats are Shown as NA
Post by: Adam G on September 14, 2016, 07:46:59 AM

[quote author=Dionysis link=topic=9834.msg44632#msg44632 date=1473791619]
I'm hoping this is a lab environment?  If not, you really need to figure out why you weren't able to resolve the host name using DNS.
[/quote]

Seconded.  Otherwise, every local install you make of CCPulse will need a Host File tweak....