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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: victor on September 13, 2016, 07:51:55 AM

Title: not leaving credit card info in Genesys logs
Post by: victor on September 13, 2016, 07:51:55 AM

Hi,

we are using GVP8 and client has asked us to implement PCIDSS. Can this be done with GVP8? We assume this means also that info is not printed in the logs as well? Any help would be greatly appreciated!

Thanks!
Vic

Title: Re: not leaving credit card info in Genesys logs
Post by: Kubig on September 13, 2016, 08:24:10 AM

There is several ways how to achieve that:

[list type=decimal]
[li]VXML level - com.genesyslab.private property or gvp:private attribute (in tags that support it)[/li]
[li]MCP application object level - Determine the log entry key elements such as level, moduleID and specifierID should be determined
Create a filter in the [ems].logconfig.MFSINK

For instance, consider the entry:
16:35:33.372 Trc 21002 INFO 006D00C8-10002A34 2234543584 02B00FA1 dtmf_input 2
where:

level = INFO (4, based on CRIT, EROR, WARN, NOTE, INFO, DBUG being 0-5)
moduleID = 02B HEX (43 DEC)
specifierID = 00FA1 HEX (4001 DEC)
moduleID + specifierID = 02B00FA1 HEX (where moduleID = first 3 digits & specifierID = last 5)

The resulting filter is
0-3,5|*|*|4|0-42,44-999|*|4|43|0-4000,4002-9999

Similar filters can be created for other log levels such as DEBUG[/li]
[li]Security Property in Composer app[/li]
[/list]