Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: anandapriyan on September 13, 2016, 10:48:20 AM

Title: Tenant View stats
Post by: anandapriyan on September 13, 2016, 10:48:20 AM

Team,

In CCPulse, In the [b]Tenant [/b]view for [b]Email [/b]and [b]Chat[/b] media, the [b]stat values[/b] are[b] not get updated[/b].It shows only 0 for Email.
In[b] Chat[/b] some of the stat values are displaying in the decimal values. Kindly looking forward for your Possible suggestions.

Title: Re: Tenant View stats
Post by: cavagnaro on September 13, 2016, 11:16:40 AM

StatServer logs?

Title: Re: Tenant View stats
Post by: Tambo on September 13, 2016, 01:27:31 PM

check stats server section in options tab in the stats server for time format

have you made the media types up in the CCPulse application options tab for CustomStatistic?

Title: Re: Tenant View stats
Post by: anandapriyan on September 19, 2016, 11:13:39 AM

I have made the [b]media types up[/b] in the [b]CCPulse application custom statistic tab[/b].
Here this is the time format we are using [b]%m/%d/%Y %H:%M:%S[/b] under time format in the stat server section.
What are the changes to be done.? , To get the values loaded in the CCPulse.
Only some stats are getting loaded while testing an multimedia.

Title: Re: Tenant View stats
Post by: anandapriyan on September 28, 2016, 07:56:30 AM

Team,

Any reply for that issues mentioned.?

Title: Re: Tenant View stats
Post by: Tambo on September 28, 2016, 08:41:55 AM

did you make your custom stats correctly ?

Title: Re: Tenant View stats
Post by: anandapriyan on September 29, 2016, 07:01:22 AM

In General Email Handling, I have configured the following stat for the Total Entered stats in the tenant view.

General_email_handling : Total Entered:

JavaSubCategory - eServiceContactStat.jar:total entered
Category - JavaCategory
Objects - Tenant
AggregationType - Total

But its not getting updated. It always shows values as zero. Kindly looking for the possible solutions.?

Title: Re: Tenant View stats
Post by: Kubig on September 29, 2016, 07:05:48 AM

The Java environment is initialized properly for StatServer instance? What says log?

Title: Re: Tenant View stats
Post by: anandapriyan on September 29, 2016, 02:22:24 PM

Yes i have the following options in the stat server:
I have Java Config and Java Extensions.
And the following JAR file to TRUE:
[b]eServiceContactStat.jar
eServiceInteractionStat.jar
eServiceSystemStat.jar[/b]

And in the Stat server Option, I have set the[b] Enable Java [/b]- [b]TRUE[/b].

Title: Re: Tenant View stats
Post by: Kubig on September 29, 2016, 04:44:07 PM

And do you see within the logs that the JVM env is initialized properly (with all .jar files)?