Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on September 14, 2016, 04:15:27 AM

Title: RequestRegisterAddress
Post by: Leonxxx86 on September 14, 2016, 04:15:27 AM

Hi,

Can someone please advise why when there are the following in tserver "sip server" during the call?

RequestRegisterAddress
EventRegistered
RequestQueryCall
EventPartyInfo

Does this mean t server lost the connection with the DN and register it again and the call retrieved? Thanks

Title: Re: RequestRegisterAddress
Post by: cavagnaro on September 14, 2016, 12:15:56 PM

Would guess so without any logs. Leon you already should know that our magic balls are not working

Enviado de meu E6633 usando Tapatalk

Title: Re: RequestRegisterAddress
Post by: Leonxxx86 on September 15, 2016, 04:08:15 AM

Hi Cav,

Thanks for your reply. I understand but it is a bit difficult to upload/copy paste the logs on here. I have found that this is a network outage at the agent end as the DN registered with tserver while the call still active.

Title: Re: RequestRegisterAddress
Post by: Tambo on September 15, 2016, 07:41:16 AM

can you mark the subject name as solved please?

Title: Re: RequestRegisterAddress
Post by: raj_9489 on September 15, 2016, 06:15:54 PM

Hello,

I would suggest to refer below document to get answer of all your questions related to those Genesys events.

8g_ref_events-models