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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Milthiade on September 16, 2016, 03:49:21 PM

Title: LDAPS Authentication problem
Post by: Milthiade on September 16, 2016, 03:49:21 PM

Hi all,

Genesys 8.1

Trying to set the LDAPS authentication. I was able to successfully authentication using LDAP so my LDAP-URL, app-user and pass are ok.
when I set my LDAP-URL for LDAPS with port 636 and my cacert-path I get error "unknown" when I try to log in.

log says: 11:07:26.992 Std 24100 External authentication server [ldaps://mydc.bla.bla:636/OU=bla,DC=,DC=bla??sub?(CN=X)] unavailable. 
11:07:27.367 Std 22122 Client 484 failed to get authorization. Name [default], type [SCE], user [*****], address [***.***.***.***:58714]. Reason : Unknown
11:07:27.367 Std 23500 Configuration Server Error : Error  [CFGExternalAuthenticationError], object [], property [Unknown] Description Unknown
11:07:27.367 Trc 04542 Message MSGCFG_ERROR sent to 484 ( '')

  MSGCFG_ERROR
  attr: IATRCFG_ERRORCODE          value:  33
  attr: IATRCFG_EXTERNALAUTH        value:  1
  attr: SATRCFG_DESCRIPTION        value:  "Unknown" 
  attr: IATRCFG_REQUESTID          value:  2


Tested the LDAPS via powershell and LDP and works fine.

any ideas?

Title: Re: LDAPS Authentication problem
Post by: Tambo on September 17, 2016, 10:54:43 AM

User permissions looks like