Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ITBALADY on September 19, 2016, 07:48:15 PM

Title: How does GIR interact with the core Genesys framework
Post by: ITBALADY on September 19, 2016, 07:48:15 PM

Hello,

Can anyone answer this question for me? How does GIR interact with the core Genesys framework?

Respectfully,

Wanda

Title: Re: How does GIR interact with the core Genesys framework
Post by: cavagnaro on September 19, 2016, 08:14:47 PM

What do you mean? It get roles, agents, via HTCC.
Read the documentation, GIR is kinda complex. There are tech tutorials available at Genesys support site

Enviado de meu E6633 usando Tapatalk

Title: Re: How does GIR interact with the core Genesys framework
Post by: Janis on September 20, 2016, 07:53:10 AM

Recording Processor is connecting to Config Server to read agents, Agent Logins and agent hierarchy (see Annex of agents) during startup. Later it is expecting notifications about changes via this initially opened connection.
Speechminer Interaction Receiver is reading agent info regularly in the cycle (depends on settings).
Web Services is connecting config server too.