Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tony Tillyer on January 01, 1970, 12:00:00 AM
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Hi!
I've had a look around the RGA Template and I can't find a report which will break down an Agent Group, by Agents individual details. What I mean is, I can get an Agent on their own, or a Group of Agents on their own but, as soon as I move up to Agent Groups, I can't get the individual Agent statistics to show up on the report.
Sounds a bit ambiguous, I know, but is there a template I might use that will allow me to pick out an AGent Group and base a report on the Agents within the Agent Group, rather than the totals for the Agent Group?
I think I explained it OK...? :)
TIA