Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vanero on September 20, 2016, 10:23:17 AM

Title: Recording for autoinformer calls.
Post by: vanero on September 20, 2016, 10:23:17 AM

Hello!
I cant solve the task, i need to record autoinformer calls (outbound + irs strategy with announcment with no connect to agnts),
I have mcp and SM.  Record on trunk dont help.
Need something like FCR without composer.

Title: Re: Recording for autoinformer calls.
Post by: Kubig on September 21, 2016, 07:12:11 AM

Weird, I have always solved similiar task with trunk recording (on SM as well) and never have encountered any problem on that.

Title: Re: Recording for autoinformer calls.
Post by: vanero on September 21, 2016, 09:36:16 AM

[quote author=Kubig link=topic=9850.msg44675#msg44675 date=1474441931]
Weird, I have always solved similiar task with trunk recording (on SM as well) and never have encountered any problem on that.
[/quote]
Can you provide more information, how exactly you do this. If i set record=true on trunk, recording start and end when this call leg is end.

Title: Re: Recording for autoinformer calls.
Post by: hsujdik on September 21, 2016, 06:39:59 PM

[quote author=vanero link=topic=9850.msg44679#msg44679 date=1474450576]
Can you provide more information, how exactly you do this. If i set record=true on trunk, recording start and end when this call leg is end.
[/quote]
Which trunk have you set the option? The inbound trunk?

Title: Re: Recording for autoinformer calls.
Post by: cavagnaro on September 21, 2016, 06:50:30 PM

Inbound trunk? There is no such thing...only trunk with the IP address of the incoming communication

Enviado de meu E6633 usando Tapatalk

Title: Re: Recording for autoinformer calls.
Post by: hsujdik on September 21, 2016, 06:51:17 PM

[quote author=cavagnaro link=topic=9850.msg44702#msg44702 date=1474483830]
Inbound trunk? There is no such thing...only trunk with the IP address of the incoming communication

Enviado de meu E6633 usando Tapatalk


[/quote]
Yeah, you got what I mean bro :)

Title: Re: Recording for autoinformer calls.
Post by: vanero on September 22, 2016, 09:33:02 AM

I turned on the record on the trunk, through which there was a call