Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bala14492 on September 21, 2016, 11:42:23 AM

Title: How to set auto answer for single step consult and transfer call in WDE?
Post by: bala14492 on September 21, 2016, 11:42:23 AM

Hi dudes,
      I set in my configuration "voice.auto-answer" is true.it will auto answer for incoming calls.Fine.but when i try to single step transfer or consult means in show the toaster popup to accept calls.how to set that also auto answer?

Title: Re: How to set auto answer for single step consult and transfer call in WDE?
Post by: Kubig on September 21, 2016, 11:47:38 AM

On what level did you configure the auto-answer function?

Title: Re: How to set auto answer for single step consult and transfer call in WDE?
Post by: bala14492 on September 21, 2016, 11:50:43 AM

application level and also agent level

Title: Re: How to set auto answer for single step consult and transfer call in WDE?
Post by: Tambo on September 21, 2016, 11:52:08 AM

what is your    voice.one-step-trsf-mode  set to ?

Title: Re: How to set auto answer for single step consult and transfer call in WDE?
Post by: bala14492 on September 21, 2016, 11:55:37 AM

voice.one-step-trsf-mode =default

Title: Re: How to set auto answer for single step consult and transfer call in WDE?
Post by: Tambo on September 21, 2016, 11:59:34 AM

is your routing strategy making this happen ?? check that

Title: Re: How to set auto answer for single step consult and transfer call in WDE?
Post by: bala14492 on September 21, 2016, 12:04:24 PM

In my Routing strategy, i just add user data keys only....how to check that?

Title: Re: How to set auto answer for single step consult and transfer call in WDE?
Post by: Tambo on September 21, 2016, 12:08:22 PM

do you not have a separate transfer routing strategy ??  it's not normally in your main one.

Title: Re: How to set auto answer for single step consult and transfer call in WDE?
Post by: hsujdik on September 21, 2016, 06:37:22 PM

is your transfer done directly to an Agent / Extension or does it come through a Routing Point? If its the first case, try changing inbound-bsns-call option to true in SIP Server application under TServer section.


Edit:

And, by the way, try with an older version of WDE. A co-worker had a very similar problem which happened to be a bug in one of the newest versions of WDE. He downgraded to one version below and got it back working again. The version he was having problems was 8.5.114.08