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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ymattica on September 26, 2016, 02:24:43 PM

Title: Composer 8.1.4 - dynamically change prompt "Interpret-As"
Post by: ymattica on September 26, 2016, 02:24:43 PM

hi,
I'm Using a variable that can hold an http  path (  file.wav  ) or a text to recite...
Can I dynamically change "Interpret-As" of a prompt ??

Regards

Title: Re: Composer 8.1.4 - dynamically change prompt "Interpret-As"
Post by: cavagnaro on September 26, 2016, 05:33:57 PM

No but you can put the text as an alternative to the wav file in case it is not found. Just check the prompt block properties

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Title: Re: Composer 8.1.4 - dynamically change prompt "Interpret-As"
Post by: ymattica on September 26, 2016, 05:53:37 PM

It is not what I would do. The prompt has the 'type' -> 'Variable' and this variable may reference a file.wav or a text .... So the only way is to use a branch and send the flow to two different prompt. One with 'interpret-As' -> 'Audio' and one with 'interpret-As' -> 'Text' it based on the contents of the variable?  :'(

Title: Re: Composer 8.1.4 - dynamically change prompt "Interpret-As"
Post by: cavagnaro on September 26, 2016, 06:03:00 PM

Or build your own prompt via VXML code. Use a backend for that.