Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Raja Sekhar on September 26, 2016, 06:13:18 PM

Title: Call routing using macros in ird
Post by: Raja Sekhar on September 26, 2016, 06:13:18 PM

Hi team,

Is it possible to park a call and play announcement using macros?

I would like to target three different Agent groups, with different priorities in the interval of one second.
If i do this using target block, the busy treatment keeps starting everytime, sounds annoying to the customer.

Can u suggest a better way,  if not macros.

Regards,
Raja

Title: Re: Call routing using macros in ird
Post by: cavagnaro on September 26, 2016, 07:36:20 PM

Dont put the treatment on each block, just on first one.

Title: Re: Call routing using macros in ird
Post by: Raja Sekhar on September 27, 2016, 07:11:19 AM

@Cavagnaro : Than you, Let me check and come back.

Title: Re: Call routing using macros in ird
Post by: Raja Sekhar on September 27, 2016, 01:23:42 PM

it is working , thank you very much .