Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: charlyalize on September 26, 2016, 08:11:38 PM

Title: ACW_Time_Outbound:16:29:05|NonSTOP| The statistical runs while the agent logout.
Post by: charlyalize on September 26, 2016, 08:11:38 PM

:-\
Hi All,

I have some agents that count in the statistics (ACW_Time_Outbound) when they are log out.

Check with TestPhone but are not logged and do not understand why the statServer still has only this statistic (ACW_Time_Outbound) .

Would I could help with this problem?

Picture:
[url=https://drive.google.com/file/d/0Bw-lJ2fedycLalJXRGlRbDVQdVU/view]https://drive.google.com/file/d/0Bw-lJ2fedycLalJXRGlRbDVQdVU/view[/url]

Regards
Charly.

Title: Re: ACW_Time_Outbound:16:29:05|NonSTOP| The statistical runs while the agent logout.
Post by: Tambo on September 26, 2016, 10:47:58 PM

Check what stat server you are using ,  routing one is best