Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: David Alvarez on September 27, 2016, 02:02:40 PM

Title: Disable Mute in IWS or WDE
Post by: David Alvarez on September 27, 2016, 02:02:40 PM

There any way to disable the mute button in WDE 8.5?

Title: Re: Disable Mute in IWS or WDE
Post by: Tambo on September 28, 2016, 08:42:57 AM

SDK by way of a custom module ?!?

Title: Re: Disable Mute in IWS or WDE
Post by: David Alvarez on September 28, 2016, 01:51:08 PM

Thanks Tambo,
I think that would be the only option, because I find no existing option of WDE to do that function.
Thank you

Title: Re: Disable Mute in IWS or WDE
Post by: Kubig on September 29, 2016, 07:11:45 AM

There is no option such like that at this moment. You can achieve that through customization or open a feature request.