Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: C_Genesys on September 27, 2016, 02:59:21 PM

Title: Emails in workbins needs to be updated as mark done
Post by: C_Genesys on September 27, 2016, 02:59:21 PM

Hi,

We have more than 8000 email interactions in Draft workbin and we would like to update all those interactions manually from GENMCR database  with comments as " Mark Done by system"


Is there any solution for this ?

Title: Re: Emails in workbins needs to be updated as mark done
Post by: n3vek7 on September 30, 2016, 02:07:48 PM

Where should be set the comment?
Here's what I did before :
In your Business Process, send the workbin to an interactionQ and then to a strategy. In that strategy, update the ixn with KVP Business Result to "Mark done by system", and then terminate the ixn.