Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nonny on October 01, 2016, 01:05:58 AM

Title: Can IRD/URS populate an online html web form?
Post by: nonny on October 01, 2016, 01:05:58 AM

Hi all

Is it possible for just IRD/URS to "populate" and submit an online form?  Looking for a way for the IVR to essentially fill out a feedback email form (only fields will be customer number and a value 1-10).

Sent from my SM-N9005 using Tapatalk

Title: Re: Can IRD/URS populate an online html web form?
Post by: cavagnaro on October 01, 2016, 01:02:52 PM

Via a WebService maybe.

Enviado de meu E6633 usando Tapatalk

Title: Re: Can IRD/URS populate an online html web form?
Post by: terry on October 01, 2016, 05:05:59 PM

If you know URL where to send form data (form's action attribute) - then probably yes.
Just send HTTP request (GET or POST) with prepared form data.
And URS by default uses Context-Type as application/x-www-form-urlencoded.