Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: aravind_mano on October 03, 2016, 10:07:24 AM

Title: GVP Historical call Reports does not show Custom Variables
Post by: aravind_mano on October 03, 2016, 10:07:24 AM

Hi,

In Genesys Administrator Voice Platform reports, i could see only MCP call related details. The Custom Variables and IVR actions are not getting displayed. While installation I changed only the Persistence section for configuring DB. All other options has set to default values. In MCP reporting options, I did change the default filter & metric filter value to "*"  But the report does not show the details. Please assist to resolve this problem.

GVP Reporting Server Version: 817
GVP MCP 8.5

Thanks,
Aravind

Title: Re: GVP Historical call Reports does not show Custom Variables
Post by: aravind_mano on October 04, 2016, 06:27:00 AM

The default metric filter options enables the metrics to be sent to reporting server. I have changed the option in MCP to "*" and restarted the service. Now Custom Variables are getting displayed in call detail report.  However, I could find the information about Metrics IDs usage.

Ex: ems/dc.default.metrics.filter has default values "0-16,18,25,35,36,41,52-55,74,128" 

Where can i find the information about Metrics corresponding to Metrics ID?

Thanks,
Aravind