Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sere9890 on October 04, 2016, 03:25:08 PM

Title: SIP SERVER
Post by: sere9890 on October 04, 2016, 03:25:08 PM

Hi all,

after having installed the SIP server, started the service and configured the application, while trying to start the application from GAX, i'm shown the message "start pending".

when checking the alarm tab in gax dashboard, the following status is reported:

Severity:            major
Alarm title:        application failure
Application:      sip server
Message:          application type: TServer. Application terminated due to internal condition

can someone help me in finding the cause of the problem?
thanks a lot to every one

Title: Re: SIP SERVER
Post by: Tambo on October 04, 2016, 03:52:02 PM

check application logs

Title: Re: SIP SERVER
Post by: sere9890 on October 04, 2016, 03:56:02 PM

No log is created since the application does not start

Title: Re: SIP SERVER
Post by: cavagnaro on October 04, 2016, 04:44:40 PM

Start it as console, via bat file and see what is printed out

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Title: Re: SIP SERVER
Post by: sere9890 on October 06, 2016, 12:54:48 PM

how can i make it?
thanks

Title: Re: SIP SERVER
Post by: cavagnaro on October 06, 2016, 02:20:45 PM

Really? Double click the bat file...geeeee

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Title: Re: SIP SERVER
Post by: n3vek7 on October 17, 2016, 02:13:32 PM

Double clicking the batch file may print and close write away the console.
Try opening a prompt before (Start - Run and type "cmd"). Then go to the installation path of SIP Server (ex: D:\GCTI\SIPServer) and start the batch.

Title: Re: SIP SERVER
Post by: Kubig on October 17, 2016, 02:43:38 PM

In case, there is no log created, it seems like the T-Server is not able to connect to the configuration server (it can be caused by incorrect configuration on SIP Server process/services, network outage, incorrect configuration on SIP server application object, etc)

Title: Re: SIP SERVER
Post by: cavagnaro on October 17, 2016, 03:01:22 PM

In my humble opinion, if you have to teach someone how to handle a bat file then sorry he is not ready to provide support...


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Title: Re: SIP SERVER
Post by: nonny on October 17, 2016, 06:05:43 PM

Lrm

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