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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bandorka on October 06, 2016, 08:45:36 AM

Title: iWD multiple solution reporting
Post by: bandorka on October 06, 2016, 08:45:36 AM

Hi,

Where can I find information about $subject (any doc, faq e.g.)?
The problem is that only the first solution has historical data. How to configure other ones?
The cloning was successful (bpr, strategies, jms cp e.g.), I have all objects, able to submit task ... , but the reporting....
As I see the table "SOLUTION" in the iwd_datamart dtaabase has only one row, with the firstly created solution id.

Regards,
Bandorka

Title: Re: iWD multiple solution reporting
Post by: cavagnaro on October 06, 2016, 12:18:26 PM

What?

Enviado de meu E6633 usando Tapatalk

Title: Re: iWD multiple solution reporting
Post by: bandorka on October 07, 2016, 08:52:18 AM

In the business structure I have two solutions. I have one iwd_datamart service, with one etl database. As I see this iwd_datamart service deals only with data from the first solution (e.g. SLT1). How can I report the other ones (e.g. SLT2, SLT3 ...)?