Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bala14492 on October 07, 2016, 08:30:14 AM

Title: How to display conference call text in note pad after two step conference?
Post by: bala14492 on October 07, 2016, 08:30:14 AM

Hi dudes,
              When make a two step transfer,it will display the second agent notes like" Transferred on <datetime> by <agent>".but when i make two step conference it will not display any text in notes.why? if there is any configuration for that? :'(

Title: Re: How to display conference call text in note pad after two step conference?
Post by: Kubig on October 07, 2016, 10:18:06 AM

This depends on used agent application (in case, using WDE, there is no default option to change it, only through FR or customization)

Title: Re: How to display conference call text in note pad after two step conference?
Post by: bala14492 on October 07, 2016, 10:21:08 AM

i am using WDE and i want to display in notepad "Conference on <datetime> by <agent> "on two step conference.how?

Title: Re: How to display conference call text in note pad after two step conference?
Post by: Kubig on October 07, 2016, 10:37:20 AM

Only through customization or you can open feature request.

Title: Re: How to display conference call text in note pad after two step conference?
Post by: bala14492 on October 07, 2016, 10:38:54 AM

thank you... :)

Title: Re: How to display conference call text in note pad after two step conference?
Post by: bala14492 on October 07, 2016, 10:41:02 AM

One more question,there is any sorting in not ready action codes through  key or configuration?

Title: Re: How to display conference call text in note pad after two step conference?
Post by: n3vek7 on October 17, 2016, 02:10:22 PM

[quote author=bala14492 link=topic=9886.msg44865#msg44865 date=1475836862]
One more question,there is any sorting in not ready action codes through  key or configuration?
[/quote]

In the option agent-status.not-ready-reasons, try defining them in the order you want. (I don't recall if it does work like this, but it should...)