Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Serg on October 11, 2016, 03:27:59 AM

Title: Genesys GMMS
Post by: Serg on October 11, 2016, 03:27:59 AM

Hi guys,
Is this a right place to ask questions about GMMS?

Title: Re: Genesys GMMS
Post by: Kubig on October 11, 2016, 05:50:25 AM

What is GMMS? Did you mean GMS (Genesys Mobile Services)? If yes, there is a right place :-)

Title: Re: Genesys GMMS
Post by: Serg on October 12, 2016, 12:05:58 AM

Actually it is Genesys Multimedia soft phone.
Still the right spot?

Title: Re: Genesys GMMS
Post by: cavagnaro on October 12, 2016, 12:36:03 AM

??? ??? ??? ???
What is that? Screenshots, links to some doc...no clue what product you are indicating as there is no such with that name

Title: Re: Genesys GMMS
Post by: Serg on October 12, 2016, 04:03:52 AM

Well, i c...
Looks like it's pure in house .net based build done by Genesys Australia. No docs available online.
The problem is: we changing SOE to WIN 10 and instead of GUI i can see just white ribbon on a top and white square in the middle.
Same fw rules, same IE11, same GPO for same IE, win7-8 - fine, win10 - damn not.
Perhaps someone came across same issue...

Title: Re: Genesys GMMS
Post by: cavagnaro on October 12, 2016, 06:28:35 AM

Maybe the net framework version used. Maybe some weird component.
Now, you are talking about Genesys and not Genesis, right? Call Center software, correct?

I say because it is very very weird to have Genesys develop a custom software by themselves and not hiring an integrator who is who normally provides you support.


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Title: Re: Genesys GMMS
Post by: Dionysis on October 12, 2016, 02:02:46 PM

Sounds to me like an old Genesys Australia in house PS asset, the Genesys PS team in Australia have a few such products.  The only place you'll find support for that is from them.

Title: Re: Genesys GMMS
Post by: camster444 on October 12, 2016, 10:52:32 PM

Hi, I'm one of the developers of GMMS.

Windows 10 changed the behaviour of one of their libraries which affects the way that HTML is displayed.

Could you please raise a support ticket?

Cameron Rich
Genesys Australia

Title: Re: Genesys GMMS
Post by: cavagnaro on October 13, 2016, 01:18:54 AM

O.o who would say... Well done Genesys Australia

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Title: Re: Genesys GMMS
Post by: Serg on October 13, 2016, 02:25:31 AM

[quote author=camster444 link=topic=9889.msg44889#msg44889 date=1476312752]
Hi, I'm one of the developers of GMMS.

Windows 10 changed the behaviour of one of their libraries which affects the way that HTML is displayed.

Could you please raise a support ticket?

Cameron Rich
Genesys Australia
[/quote]

Hi Cameron, thanks for reply, ticket was raised a while ago but it can be closed now.
After upgrading ISO to latest 1607 (Anniversary update) GMMS back to track:)
Have no clue what was fixed but it's fixed.

Thanks everyone!