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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bala14492 on October 14, 2016, 04:08:36 PM

Title: How to set reason code for logout state inWDE?
Post by: bala14492 on October 14, 2016, 04:08:36 PM

I add the action code type like logout .after login my WDE, it status menu there is only log off option.I am not see my reason codes. There is any configuration for that dudes.....? :'(

Title: Re: How to set reason code for logout state inWDE?
Post by: cavagnaro on October 14, 2016, 04:38:51 PM

Because you can't...Logoff is just that. Bye bye system

Title: Re: How to set reason code for logout state inWDE?
Post by: mduran22 on October 18, 2016, 11:34:48 PM

I don't believe out of the box you can set logoff reason codes, although you can set reason codes as part of a AgentLogout command does have reason codes (and extension reason code if the switch has compatibility). I think you would have to customize this however to include the reason code as part of the logout or have multiple buttons for logout.

Title: Re: How to set reason code for logout state inWDE?
Post by: Dionysis on October 19, 2016, 02:47:58 PM

What are you trying to achieve?

It is true that you can customise WDE to attach a reason code on log out events, whether it's useful or not is another thing all together.

Title: Re: How to set reason code for logout state inWDE?
Post by: snhassan on November 18, 2016, 02:26:13 PM

Dear All,

the calls are getting disconnect after 20 min if the agent are not doing any activity on the Workspace.
Most of the calls are  idle because Agents are receiving the calls from Workspace and start working in other interface.

I just review the SIP server configuration and found that Cleanup-idel-tout is =20 min. I increase the Cleanup idle from 20 min to 30 min.
Now my calls are connected in idle state for 30 min.

Title: Re: How to set reason code for logout state inWDE?
Post by: cavagnaro on November 18, 2016, 02:38:24 PM

Just don't! Don't mix threads, don't double post... Please don't create a mess on the forum.

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