Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: hsujdik on October 18, 2016, 06:50:38 PM

Title: Is it possible to delay the EventAgentNotReady to be sent after a call?
Post by: hsujdik on October 18, 2016, 06:50:38 PM

Hello,

I would like to know if anybody has bumped in a way to delay SIP Server/T-Server sending the EventAgentNotReady in reply to a RequestAgentNotReady until after the current ongoing call is completed - or to delay IWS/WDE sending the RequestAgentNotReady until the call is completed.


This is for a WFM integration where it cannot distinguish "working not ready" and "not ready" states.



I haven't found any configuration option to make this feasible, but would like to know if anybody has had this requirement before and how it was solved.


Thanks in advance.

Best regards